: policies

::Photo Disclaimer-
We have made every effort to ensure accuracy of our photos but colors will vary from monitor to monitor.

::Shipping and Return Policies- Updated 3/18/08
We will ship your order by the next business day after it is recieved.
*Unless your payment is PayPal eCheck. We will ship your order by the next business day after the payment is approved.

::Canada Shipping-
We ship U.S. Postal Service Priority Mail to Canada.

Please visit: http://thefinalcost.com/ for a final cost shipping estimate.

The customer will be responsible for any Duty/Tax (GST)/ Conversion/Brokerage/Disbursement.

*Note: We offer these flat rate options, but faster USPS shipping choices will still be available.

Orders Up to $49.99: $16.00 Flat Rate Option Available.

$50.00-$99.99: $8.00 Flat Rate Option Available.

$100.00+: free shipping available - USPS Priority Mail.

::Shipping to all other countries-

We ship U.S. Postal Service internationally.

The customer will be responsible for any Duty/Tax (GST)/ Conversion/Brokerage/Disbursement.

*Note: We offer these flat rate options, but faster USPS shipping choices will still be available.

Orders Up to $74.99: $20 Flat Rate Option Available

$75.00-$149.99: $12 Flat Rate Option Available

$150.00+: free shipping available - USPS Priority Mail

::Payment Methods-
We accept Visa, MasterCard and Paypal.
Orders using check or money order payments will be held until payment clears.

::Special Orders-
It may be possible to Special Order an item that we do not normally carry. Please contact us via our email contact form, or by phone at 1-866-399-9276. Special Orders are non-refundable and non-cancelable.

::Returns-

Your complete satisfaction is very important to us so any items sent in error or any defective items may be returned for full credit or replacement or exchange. We will absorb all shipping costs for these errors.
If your order was correctly filled, we will gladly accept your return for yarn in original unopened condition. However, there are no refunds on shipping and handling costs on correctly filled orders.

No returns can be accepted after 60 days from the date on your sales slip due to dye lots and seasonality of items.

All sale items are final and sale items may not be returned or exchanged.

Sale of books, patterns, and magazines are FINAL. No Returns.

::Internet orders-

Although we try our best to maintain an accurate inventory count on our website, there are occasions when you order an ‘in stock’ item on the internet that is ‘out of stock’. We will do our best to fill your order quickly and let you know when to expect shipment or give you an option to cancel for full refund.